1. Introduction
This Privacy Policy outlines how Vetsphere Innovations (referred to as the “Seller”) collects, uses, and protects information provided by Visitors who interact with our website.
2. Cookies
- Login Page: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Login and Screen Preferences: When you log in, several cookies will be set to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out of your account will remove the login cookies.
- Shopping Cart: We also use cookies to keep track of your shopping cart while you browse our site.
3. Embedded Content from Other Websites
Articles on our site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves as if the Visitor has visited the respective external website. These external websites may collect data, use cookies, and embed third-party tracking. They may also monitor your interactions with their embedded content if you are logged into their website.
4. Who We Share Your Data With
- If you request a password reset, your IP address will be included in the reset email.
- We also share information with third parties who help us fulfill orders and store services to you, such as Banks for processing payments and Couriers for delivering your products.
5. How Long We Retain Your Data
For Visitors who register on our site, we store the personal information provided in their user profile. Visitors can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators also have access to this information for management purposes.
We retain order information for 1 year for tax and accounting purposes, including your name, email address, and billing/shipping addresses.
6. Your Rights Over Your Data
If you have an account on our site, you can request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold. This does not include any data we are required to retain for legal, administrative, or security purposes.
7. Where Your Data Is Sent
Visitor interactions may be checked through an automated spam detection service. Additionally, Vetsphere Innovations implements Google Analytics Advertising Features, which use first- and third-party cookies and identifiers. You can opt out of Google Analytics through your Ads Settings, Ad Settings for mobile apps, or other available methods.
8. While You Shop With Us
We collect the following information about you during the checkout process:
- Products You’ve Viewed: Used to show you products you’ve recently viewed.
- Location, IP Address, and Browser Type: For estimating taxes and shipping.
- Shipping Address: Used to estimate shipping costs and complete orders.
What We Collect and Store
When you purchase from us, we ask for information, including your:
- Name, billing address, shipping address, email address, phone number, and payment details.
- Optional account information like username and password.
We use this information for:
- Sending order details and updates.
- Responding to requests (e.g., refunds or complaints).
- Processing payments and preventing fraud.
- Complying with legal obligations (e.g., tax calculations).
- Improving our store offerings and sending marketing messages (if opted in).
If you create an account, we store your name, address, email, and phone number to streamline the checkout process for future orders.
9. Who on Our Team Has Access
Team members, such as Administrators and Shop Managers, have access to:
- Order information, such as what was purchased, when, and where it was sent.
- Customer information, including your name, email, and billing/shipping information.
This information is accessed to fulfill orders, process refunds, and support you.
10. What We Share with Others
We share information with third-party service providers to help fulfill your orders. For example:
- Bank: For processing payments.
- Courier: For delivering your products.
11. When You Request A Quotation
While visiting our site, we collect data to:
- Process your quote request.
- Email you a quote based on your inquiry.
We also use cookies to track your quote request while you browse our site. Our team has access to information such as quote request details (products added, custom fields, and Visitor contact details).
12. When You Subscribe to News and Offers
When subscribing to our newsletter, your email will be captured by a third-party service. This service is used to send newsletters and marketing communications. You may unsubscribe at any time. Please refer to their privacy policy for more details.